Shipping policy

How much does delivery cost?

Delivery is free on every order, anywhere in South Africa. Your order is delivered door to door.

How long does delivery take?

We take 1 to 3 business days to process your order. Delivery then takes an estimated 8 to 14 business days, excluding weekends and public holidays. Some products are fulfilled by international suppliers and may take a little longer. Delivery dates are estimates and are not guaranteed.

Where can I find my tracking code?

We'll email you your tracking number as soon as your order is dispatched. It can take a few days for tracking to show its first update. If more than 5 business days pass with no tracking update, contact us and we'll look into it. If a parcel is confirmed lost, or its tracking has not updated for 30 days, we'll arrange a free replacement or a full refund in line with our Refund Policy.

I received the wrong order. What now?

If you received an incorrect, damaged or defective item, please contact us as soon as possible at support.aventa@gmail.com with your order number and photos where applicable. We'll make it right.

Can I change my delivery address?

Please double-check your delivery address before placing your order, as we begin processing orders quickly. If you spot a mistake, contact us as soon as possible and we'll do our best to help. We deliver to the address given at checkout, and once an order has been dispatched the address can no longer be changed.

Our courier partners

We deliver with reputable courier companies, including Courier It, The Courier Guy, Internet Express, Fastway, Dawn Wing, RAM, Aramex and SNN Couriers.

Contact us

Aventa is open Monday to Friday, 08:00 to 17:00. For any delivery questions, email us at support.aventa@gmail.com with your tracking number if you have one.