Legal notice

LEGAL NOTICE

Aventa
Last Updated: 24 October 2026

This Legal Notice applies to the website and online store operated under the trading name Aventa (“Aventa”, “we”, “us”, “our” or “the Store”).

By accessing or using the Aventa website, placing an order, or purchasing any product through the Store, you acknowledge that you have read, understood and agreed to the terms contained in this Legal Notice and our other applicable store policies.

1. BUSINESS INFORMATION

Full Name: Vincent Venter
Trading Name: Aventa
Business Type: Sole proprietor

Physical Address:
8 Usco Road
Amiel Park
Newcastle
KwaZulu-Natal
2940
South Africa

Address for Service of Legal Documents:
8 Usco Road, Amiel Park, Newcastle, KwaZulu-Natal, 2940, South Africa

Email: support.aventa@gmail.com
Telephone/WhatsApp: +27 82 941 9366

Website: https://www.aventaonline.co.za

2. PURPOSE OF THIS LEGAL NOTICE

This Legal Notice provides important information regarding the operation and use of the Aventa online store.

It should be read together with Aventa's:

Terms & Conditions;
Shipping Policy;
Returns & Refund Policy;
Privacy Policy;
FAQ; and
any other policies published on the Store.

These documents collectively establish the rules applicable to your use of our website and purchase of products from Aventa.

3. SOUTH AFRICAN LAW

Aventa operates in South Africa and seeks to comply with applicable South African legislation.

Depending on the circumstances, this may include:

Consumer Protection Act 68 of 2008 (“CPA”);
Electronic Communications and Transactions Act 25 of 2002 (“ECTA”);
Protection of Personal Information Act 4 of 2013 (“POPIA”);
Promotion of Access to Information Act 2 of 2000 (“PAIA”);
applicable tax legislation;
applicable intellectual property legislation; and
other applicable South African legislation and regulations.

Nothing contained in this Legal Notice or any Aventa policy is intended to unlawfully exclude, restrict or waive any consumer right or protection that cannot legally be excluded, restricted or waived.

4. CONSUMER RIGHTS

Aventa is committed to treating customers fairly and respecting applicable consumer rights.

Where the CPA or other applicable legislation provides a consumer with a right to a repair, replacement, refund, cancellation or other remedy, that right will not be unlawfully excluded by our policies.

Where any provision of an Aventa policy conflicts with a mandatory provision of South African law, the applicable law will prevail to the extent of that conflict.

5. PRODUCT INFORMATION

Aventa makes reasonable efforts to ensure that product descriptions, specifications, photographs, pricing and other information displayed on the Store are accurate.

However, customers acknowledge that:

colors may appear differently depending on screen and device settings;
product photographs may be illustrative;
packaging may differ from photographs;
manufacturers may change product designs or packaging;
product dimensions may have reasonable manufacturing tolerances; and
information supplied by manufacturers or suppliers may occasionally contain errors.

Aventa will take reasonable steps to correct material errors once identified.

Nothing in this section limits any statutory rights available to consumers.

6. DROPSHIPPING AND THIRD-PARTY SUPPLIERS

Aventa may operate using a drop shipping and/or third-party fulfilment model.

Certain products purchased through the Store may therefore be fulfilled or dispatched by third-party suppliers, warehouses, manufacturers or logistics partners.

Depending on the product and fulfilment arrangements:

products may be dispatched from South Africa or another country;
delivery times may vary;
products may arrive in separate packages;
packaging may differ from the images displayed on the Store;
tracking information may be supplied by third-party logistics providers; and
international shipments may be subject to customs procedures, import requirements, duties, taxes or other applicable charges.

Where applicable, Aventa will communicate material delivery or additional-cost information to customers in accordance with applicable law and our Store policies.

The use of third-party suppliers does not remove or unlawfully restrict any consumer rights applicable to a customer's purchase.

7. PRICING

All prices displayed on the Aventa Store are stated in South African Rand (ZAR) unless otherwise indicated.

Aventa takes reasonable care to ensure that product prices are displayed correctly.

Where an obvious pricing or listing error occurs, Aventa may take reasonable steps permitted by law to correct the error.

Any applicable delivery charges will be displayed or communicated during the purchasing process in accordance with applicable requirements.

8. PAYMENT

Payments may be processed through third-party payment service providers.

Aventa does not ordinarily receive or store customers' complete payment-card information where payment processing is handled by an external payment provider.

Customers are responsible for providing accurate information and must not use another person's payment method without appropriate authorization.

9. ORDERS

When you submit an order through the Aventa Store, you are requesting to purchase the selected products.

Orders may be subject to:

payment authorization;
product availability;
verification of customer information;
fulfilment availability; and
other applicable requirements.

Aventa may contact you if additional information is reasonably required to process your order.

If an order cannot reasonably be fulfilled, Aventa will communicate with the customer and take appropriate steps in accordance with applicable law.

10. DELIVERY

Aventa provides delivery information and estimated delivery timeframes in its Shipping Policy and, where applicable, during checkout.

Delivery estimates may be affected by circumstances outside Aventa's reasonable control, including:

courier delays;
supplier delays;
customs processing;
public holidays;
adverse weather;
strikes;
incorrect customer delivery information;
logistics disruptions; or
other unforeseen circumstances.

For detailed information regarding delivery charges, estimated delivery periods, tracking and delayed deliveries, customers should refer to the Aventa Shipping Policy.

11. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, exchanges and cancellations are handled in accordance with applicable South African law and Aventa's Returns & Refund Policy.

Where applicable law provides a consumer with a statutory right to cancel, return, repair, replace or obtain a refund for a product, nothing in Aventa's policies is intended to unlawfully restrict that right.

Customers should review the Returns & Refund Policy before placing an order.

12. PRODUCT WARRANTIES AND DEFECTS

Products sold by Aventa are subject to applicable statutory rights and warranties.

If a product is defective, unsafe, not of the required quality, does not correspond with its description, or otherwise gives rise to a statutory remedy, Aventa will address the matter in accordance with applicable law.

Where an additional manufacturer or supplier warranty applies, that warranty may be subject to its own terms and conditions.

13. PRODUCT SAFETY

Customers are responsible for using products in accordance with the instructions, warnings and intended purpose supplied with the product.

Where a product requires assembly, installation, supervision or specific operating conditions, customers should follow the relevant instructions.

Nothing in this section is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, content appearing on the Aventa Store is owned by Aventa or used under an appropriate license.

This may include:

the Aventa name and branding;
logos;
photographs;
graphics;
product descriptions;
written content;
videos;
website design;
page layouts;
icons; and
other original website materials.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit Aventa's protected content without prior written permission, except where permitted by law.

Third-party trademarks, product names, logos and intellectual property remain the property of their respective owners.

15. ACCEPTABLE WEBSITE USE

You agree not to use the Aventa website:

for unlawful purposes;
to commit fraud;
to submit false or misleading information;
to interfere with website security;
to introduce malicious software;
to attempt unauthorized access;
to scrape or copy website content for unauthorized commercial purposes; or
in any manner that could damage, disable or impair the website.

Aventa reserves the right to take reasonable measures to protect its website, customers, systems and business.

16. THIRD-PARTY SERVICES

Aventa may use third-party services for purposes including:

payment processing;
product fulfilment;
warehousing;
shipping and delivery;
website analytics;
marketing;
customer communication; and
other business functions.

Third-party services may have their own terms and privacy policies.

Where appropriate, customers should review the applicable third-party terms before using those services.

17. PRIVACY AND PERSONAL INFORMATION

Aventa respects the privacy of its customers.

Personal information may be collected and processed for legitimate business purposes, including:

processing orders;
processing payments;
delivering products;
providing customer support;
communicating with customers;
preventing fraud;
improving our products and services;
website administration;
marketing where permitted; and
complying with legal obligations.

Aventa processes personal information in accordance with applicable privacy legislation, including POPIA where applicable.

For more information, please review the Aventa Privacy Policy.

18. COOKIES

The Aventa website may use cookies and similar technologies to:

operate essential website functions;
remember customer preferences;
improve website functionality;
analyze website usage;
improve customer experience; and
support marketing activities where applicable.

Where required by law, appropriate consent mechanisms will be provided.

19. WEBSITE AVAILABILITY

Aventa makes reasonable efforts to keep the website operational and available.

However, we cannot guarantee that the website will always be:

available;
uninterrupted;
completely error-free;
completely secure; or
free from technical faults.

Temporary interruptions may occur because of maintenance, hosting problems, technical failures, telecommunications issues or other circumstances outside our reasonable control.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Aventa will not be responsible for losses resulting from circumstances outside our reasonable control.

However, nothing in this Legal Notice is intended to exclude or limit liability where South African law prohibits such exclusion or limitation.

Nothing in this Legal Notice is intended to exclude or limit statutory consumer rights or remedies that cannot lawfully be excluded or limited.

21. CHANGES TO THIS LEGAL NOTICE

Aventa may update this Legal Notice from time to time to reflect:

changes to our business;
changes to our products or services;
changes in applicable law;
changes to our website; or
changes to our operational practices.

The most recent version will be published on the Aventa website together with the applicable “Last Updated” date.

22. GOVERNING LAW

This Legal Notice and your use of the Aventa Store are governed by the laws of the Republic of South Africa, subject to any mandatory rights and protections applicable to consumers.

Any dispute will be handled in accordance with applicable South African law and the dispute-resolution provisions contained in Aventa's Terms & Conditions.

23. CONTACT US

For questions, complaints, legal enquiries or assistance relating to an order, please contact Aventa using the details below.

Aventa

Email: support.aventa@gmail.com
Telephone / WhatsApp: +27 82 941 9366

Physical Address:
8 Usco Road
Amiel Park
Newcastle
KwaZulu-Natal
2940
South Africa

Customer Support Hours:
Monday to Friday, 08:00 to 17:00

We aim to respond to customer enquiries within one (1) business day.

24. OUR COMMITMENT

Aventa does not intend to exclude or unlawfully restrict any consumer right provided by South African law.